Withdrawal and refund policy

A purchase covers 365 days of access to the Windows program and the services included in the offer. Each continuation is a separate purchase, with no automatic renewal or recurring charges. Pricing and scope are set out in Pricing, the Terms and “Offer, analysis allowances and technical conditions”.

Purchases are handled by PayPro Global as seller (Merchant of Record). The specific selling entity is identified at checkout and in the purchase confirmation. MapEngine Paweł Król-Paprot remains the publisher, licensor and provider of the program, online services and support. The publisher’s details and correspondence address are in “Publisher details”.

Effective withdrawal or a full refund ends the access paid for by that purchase. A refund of a continuation removes only the period arising from that continuation; it does not remove earlier, separately paid periods. A partial settlement does not automatically terminate the whole licence.

A full refund of the first purchase ends the continuation price guarantee described in the Terms. On a subsequent purchase, the new purchase date applies. Files saved on the user’s computer remain their property.

Non-use, uninstalling the program or deleting an account does not constitute a withdrawal statement and does not, without separate grounds, result in settlement of unused time.

Non-delivery or lack of conformity with the contract is governed by “Complaints and liability for conformity with the contract”. The refund period in point 4 does not limit those claims. A prior technical complaint is not a condition for withdrawing from a purchase.

A payment dispute (chargeback) is a separate procedure. Raising it does not itself end access; a decision against the seller is treated as a full refund of that purchase. The purchase and circumstances of a request may be verified in accordance with the law, without automatically depriving the buyer of their rights.

Purchases through PayPro are subject to a full refund on a buyer’s request submitted within 14 days of the purchase date, without a requirement to give a reason. This applies to the first purchase and each separately purchased continuation, including business purchases. Downloading, activation and use of the program do not exclude this right. No usage or activation fee or operator commission is deducted from the settlement.

Independently of the above, a consumer has a statutory right to withdraw from a distance contract within 14 days of its conclusion, without giving a reason. In Poland, the corresponding protection also covers a natural person running a business where the purchase is not of a professional nature for them (Article 7aa of the Consumer Rights Act). A tax ID or business invoice does not by itself determine that protection.

Acceptance of the terms is not a waiver of statutory rights. Any statutory exceptions to withdrawal do not restrict the PayPro refund described above. More favourable mandatory rules of the buyer’s country and rights arising from earlier purchases remain unaffected.

A withdrawal statement or refund request should be sent to PayPro through the channel identified in the order confirmation. It may also be sent to contact@mapengine.pro, portal support or the publisher’s address; it will be forwarded to PayPro. Sending an unambiguous statement before the period expires is sufficient to meet the deadline; prior approval for withdrawal is not required. I will acknowledge receipt of the statement promptly.

The request should allow identification of the purchase: e-mail address, date and, if known, order number. The absence of an order number does not exclude a request if the purchase can be identified otherwise. Do not send a password, full card number or licence key. The form in point 6 is optional.

PayPro, as seller, pays the refund due without delay, within the deadlines required by law. For statutory withdrawal, this is as a rule no later than 14 days after receipt of the statement. The refund uses the same payment method unless the buyer expressly agrees otherwise, at no extra cost. Settlement includes the price due together with tax paid at purchase; it is not replaced by a voucher or in-app credit.

Addressee: the PayPro seller identified in the purchase confirmation. Forwarding through the publisher: contact@mapengine.pro.

I hereby give notice of withdrawal from the contract concerning: MapEngine — first purchase / continuation.

Date of conclusion of the contract: …

Order number, if known: …

Name: …

Address: …

E-mail used for the purchase: …

Date of the statement: …

Signature — only for a paper form: …